Housing Officer

• Hourly rate: £18.16 PAYE
• Location: Manchester
• Length of role: Initial 6 months 

We are seeking a dedicated Housing Officer to join our Neighbourhoods Directorate team. This role is pivotal in delivering high-quality, resident-focused services, ensuring the provision of safe and clean-living environments across Manchester. The successful candidate will be a key player in enhancing community engagement and maintaining excellent standards of service delivery.

Day-to-day of the role:

• Act as the main contact for a specific geographical patch of housing stock, managing all tenancy and estate management matters.
• Provide a wide range of resident-focused services to help residents maintain their tenancy and live in a safe, clean environment.
• Work closely with key stakeholders to develop effective partnerships and coordinate with other agencies to ensure effective outcomes for residents.
• Proactively identify and support the implementation of changes and improvements in line with organisational and Housing Services strategies.
• Conduct regular estate walkabouts with residents and stakeholders to ensure the area is well-maintained and welcoming.
• Process requests such as exchange applications and tenancy succession requests within statutory deadlines.
• Carry out regular tenancy visits to ensure residents are safe and well, addressing any support needs or issues.

Required Skills & Qualifications:

• Strong communication skills, with the ability to listen attentively and respond effectively to the needs of residents.
• Analytical skills with the ability to resolve queries using logical thinking.
• Proven ability to organize multiple tasks effectively and prioritize based on complexity.
• Creative problem-solving skills, with the ability to think outside of existing parameters and develop innovative solutions.
• Administrative skills to develop and maintain effective systems in a changing environment.
• A full driving licence and access to a car daily.
• An Enhanced DBS Certificate (DBS check will be undertaken by the authority on your behalf).