Internal Sales Executive

• Location: Daventry
• Job Type: Full-time
• Product Training provided

Do you have sales experience and are looking for a varied role? We are seeking a motivated and customer-focused Internal Sales Executive to join our close-knit sales team. This role offers a unique blend of customer service, product knowledge, and sales expertise, aimed at building strong relationships and driving growth within your territory. As the first point of contact for many of our customers, you will provide expert advice, handle enquiries, and proactively identify opportunities to enhance sales and margins.

Day-to-day of the role:

• Handle customer enquiries professionally via telephone and email, delivering an outstanding customer experience.
• Process customer orders, quotations, and sales transactions accurately and efficiently.
• Advise customers on product availability, pricing, and stock levels, ensuring all information is captured correctly.
• Prepare and follow up on quotations and open enquiries to maximise conversion rates.
• Provide technical advice and specialist product knowledge to support customer needs.
• Hit daily, weekly, and monthly KPIs by proactively contacting new and existing customers through warm and cold outbound calls within your allocated region.
• Identify opportunities to cross-sell and up-sell products and promotions.
• Build and maintain strong, long-term customer relationships.
• Work closely with the Purchasing and External Sales teams to ensure smooth order fulfilment and sales efficiency.
• Manage customer issues, including order queries and complaints, ensuring timely resolution and accurate documentation.
• Support sales campaigns by sending literature and catalogues and following up accordingly.
• Maintain accurate records and update customer information on internal systems.
• Work collaboratively within a small, target-driven team to achieve territory and company goals.
• Attend meetings, training sessions, and regular 1-to-1s with your manager.

Required Skills & Qualifications:

• Excellent written and verbal communication skills, with a confident and professional telephone manner.
• A strong focus on delivering exceptional customer experience and building lasting relationships.
• A sales-driven mindset, with enthusiasm for meeting and exceeding targets.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
• A proactive approach, with a willingness to learn new products, processes, and internal systems.
• Strong organisational skills, with the ability to prioritise and manage workload effectively.
• Comfortable working both independently and as part of a team, even under pressure.
• A positive, confident, and self-motivated approach.

If this sounds like the job for you, apply today.