We are recruiting for an experienced Team Leader to join a well-established distribution business operating within a fast-paced consumable goods sector. This is a brilliant opportunity to join a genuinely supportive, close-knit team where people enjoy coming to work, ideas are listened to, and progression is actively encouraged.

The Role

You will lead and support a busy Sales & Customer Service team, driving performance while maintaining excellent customer relationships and service standards.

Key responsibilities:

• Lead, support, and motivate the customer service team
• Assist senior sales leadership and cover in their absence
• Engage with existing and lapsed customers to drive sales
• Upsell and cross-sell across an established customer base
• Handle queries and complaints professionally
• Maintain accurate customer and order records
• Support order processing and day-to-day team activity
• Re-engage dormant accounts and support business growth

About You

• Strong communicator with a confident, positive approach
• Experience in sales and/or customer service
• Commercially aware and target driven
• Calm under pressure with strong problem-solving skills
• Able to build rapport and long-term customer relationships
• Good working knowledge of Word and Excel

Benefits

• Monthly performance bonus + new business incentives
• Annual Christmas bonus
• 20 days holiday + bank holidays + extended Christmas shutdown
• Additional holiday linked to length of service
• Company pension scheme
• Free on-site parking
• Clear and realistic progression opportunities
• Supportive, people-focused working culture
• Regular team engagement and recognition incentives

The Culture

A friendly, down-to-earth team environment where collaboration is key and everyone’s contribution is valued. The business is growing steadily and invests in its people, offering real long-term development opportunities.