Tenancy Administrator - Lettings Department

Role Overview

We are seeking an experienced and highly organised Administrator to join a busy Lettings Department, providing essential support to the Tenancy Renewals team.

This is a hybrid role, working between Head Office in Springfield, Chelmsford, and home.

The successful candidate will play a key role in supporting rent reviews, tenancy renewals, and associated administrative processes within a fast-paced property environment.

Key Responsibilities

• Liaise with Lettings Branch Managers to obtain and review rent recommendations
• Manage landlord rent review correspondence via DocuSign and internal systems
• Process landlord instructions and distribute actions to relevant coordinators
• Prepare rental figures and supporting data for rent review recommendations and tribunal cases
• Assist in the preparation and coordination of rent review tribunal cases
• Process general enquiries from landlords and tenants in a timely and professional manner
• Maintain accurate and up-to-date property and tenancy records on the CRM system
• Provide general administrative support to the Tenancy Renewals team
• Process and transfer rent review data between Microsoft Excel and internal CRM systems
• Assist with the preparation and issuing of tenancy-related notices

Candidate Profile

We are looking for a proactive and detail-oriented administrator with strong organisational ability and a professional approach.

Essential Skills & Attributes

• Strong "can-do" attitude with excellent organisational and prioritisation skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Team-oriented with a professional and personable manner
• IT proficient, including Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly

Desirable

• Previous experience in residential lettings or property administration
• Familiarity with CRM systems and document management platforms

Salary & Benefits

• £26,000 - £28,000 per annum (depending on experience), with potential for progression
• Birthday day off each year
• Company pension scheme
• Hybrid working arrangement
• Training and development opportunities
• Company events and team activities
• Employee referral programme

Hours of Work

• Monday to Friday: 8:30 am - 5:30 pm
• No weekend working

Working Pattern

• Hybrid role: split between home working and Head Office (Springfield, Chelmsford)