Customer Service Coordinator – Freighting & Admin

Full time, permanent

We are looking for a Customer Service Coordinator who will work within the Export Customer Service Team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.

How you will help us and what you can expect

• Effectively manage own workload, communicating when support needed
• Processing work in line with client requirements and MSC UK performance standards
• Resolve Customer inquiries quickly and professionally
• Develop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience
• To understand and work collaboratively with internal departments
• Ensure full recovery of all applicable costs, relative to your role
• Work as a team player, contributing ideas for collective improvement
• Visit customers as/ when required, to help build working relations
• Being adaptable, to ensure support can be given to other teams, as/ when required

Skills and experience you’ll bring to us

• Ability to maintain high level of customer service, under pressure.
• Customer focused
• Attention to detail – high level of accuracy to minimise errors and loss to MSC
• Excellent communication skills, written and verbal
• Solution driven and adaptable to change.
• Effective time management skills
• Ability to work individually and within a team
• Ability to multi-task
• Good Numeracy, literacy and IT skills including outlook, excel, word.
• Able to adapt swiftly to change
• Positive flexible attitude
• Shipping knowledge advantageous

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment