Store Manager

Location

Richmond Branch

Flexibility required to cover Clapham Branch – SW11 when necessary.

Working Hours

44 hours per week - Monday to Friday, plus every second Saturday.

Salary

Competitive salary depending on experience, between £37,000- £39,000 per annum

Opportunity to earn annual performance-related bonus and monthly sales target bonus

Job Summary

We are seeking an experienced and motivated Store Manager to lead the daily operations of

our busy paint and hardware store. The successful candidate will be responsible for managing

staff, delivering excellent customer service, driving sales, maintaining stock levels, and

ensuring the smooth running of the branch.

This role is ideal for someone with previous management experience within the paint,

decorating, hardware, builders’ merchant, or trade retail industry.

Key Responsibilities

Manage the day-to-day operations of the store

Lead, motivate, and support the store team

Deliver outstanding customer service to trade and retail customers

Achieve sales targets and maximise store performance

Maintain high standards of merchandising and store presentation

Monitor stock levels and coordinate stock ordering

Build strong relationships with suppliers and customers

Handle customer queries and resolve complaints professionally

Ensure health & safety procedures are followed at all times

Support and cover other branches when required

Oversee opening and closing procedures, cash handling, and reporting

Requirements

Previous experience in a management or supervisory role

Experience within the paint, hardware, decorating, trade retail industry preferred

Strong leadership and communication skills

Good organisational and problem-solving abilities

Customer-focused with a proactive attitude

Ability to work in a fast-paced retail environment

Flexible and reliable

POS, IT and stock management skills

Desirable Skills

Knowledge of paint products and decorating supplies

Experience working with retail and trade customers

Driving licence (preferred but not essential)

We offer a comprehensive benefits package including:

Competitive salary depending on experience, from £37,000 -£39,000 per annum

Opportunity to earn annual performance-related bonus and monthly sales target bonus

30 days holiday entitlement, including bank holidays

Staff discount at stores

Company pension scheme

Private medical insurance

Flexible benefits scheme including:

o Gym membership discounts

o Free coffee vouchers

o Discounts on sportswear and lifestyle brands

We are committed to providing a supportive working environment with opportunities for

long-term career development.