Responsibilities

• Partner with senior leaders to enhance the proposition to improve client outcomes, competitiveness and commercial performance.
• Lead proposition governance and run the Proposition Governance Committee, including drafting and presenting key papers.
• Maintain an end-to-end, client-centred proposition that delivers fair value and prevents foreseeable harm.
• Build effective relationships across operations, finance, compliance, commercial and risk functions.
• Own reporting of fair value metrics and Consumer Duty outcomes; produce the annual holistic Client Fair Value Assessment.
• Oversee vulnerable client outcomes across the proposition.
• Analyse complex data to inform proposition decisions and act as a trusted adviser to senior stakeholders.
• Ensure clear market positioning aligned to corporate strategy.
• Develop enhanced proposition MI and reporting to identify risks, escalate issues and mitigate client harm swiftly.
• Track industry trends, competitor activity and regulatory change; lead impact assessments and oversee action closure.
• Ensure compliance with evolving regulation and internal governance frameworks.
• Manage third-party and outsourced service provider relationships end to end.
• Lead and develop a small team, fostering high standards and continuous improvement.
• Prioritise multiple initiatives in a fast-moving environment.

Requirements

• Proven end-to-end proposition management and oversight experience within wealth management.
• Strong knowledge of the UK wealth and asset management market and regulatory environment, with a focus on the Consumer Duty.
• Deep understanding of mass-affluent financial planning products, client advice journeys, governance and reporting.
• Commercially astute with strong analytical capability.
• Experienced in preparing board-level papers and presenting to C-suite/governance committees.
• Track record of leading and developing teams in a fast-paced setting.
• Excellent communication and stakeholder management skills.
• Skilled at interpreting complex data to support critical decisions.
• Awareness of key competitors and wider industry developments.