Reports to: Head of Global Warranty & Aftersales

Location:Poole

About the Role

We are looking for a highly organised and proactive Warranty & Travel Administrator to support our fast-paced Warranty team. This role combines global travel coordination with essential administrative and data support, ensuring smooth operations across field teams and internal stakeholders.

Key Responsibilities

Travel & Coordination

• Manage end-to-end travel bookings (flights, hotels, visas, transport) for field and office teams
• Ensure all travel complies with company policy and approved suppliers
• Prepare travel itineraries and approval documentation
• Maintain accurate records of travel documents (e.g. passports, driving licences)
• Keep the field team "Away List" up to date for payroll purposes

Operational Support

• Provide cover for key Warranty Field Service functions when required
• Track and reconcile travel expenses and company credit card usage
• Maintain absence, holiday, and sickness records (Kronos)

Administration & Reporting

• Manage and record PDI and Handover documentation across Salesforce, SAP, and internal databases
• Support Customer Satisfaction Index (CSI) reporting and communications
• Maintain Warranty and Quality KPI reports and presentations
• Analyse and monitor Salesforce warranty claims to support global dealer performance
• Assist with Dealer Service Bulletins (DSBs), communications, and tracking

General Business Support

• Prepare professional documents, presentations, and communications
• Take and distribute meeting notes for dealer and internal meetings
• Maintain accurate filing systems (digital and physical)
• Provide support for customer and distributor visits
• Deliver general administrative support across the department

Skills & Experience

• Strong organisational and multitasking skills in a fast-paced environment
• Excellent written and spoken English
• High attention to detail with strong numerical ability
• Advanced IT skills (Microsoft Office, Salesforce, SAP, Kronos or similar systems)
• Ability to work independently and use initiative
• Experience in travel coordination or administrative roles preferred

Key Attributes

• Proactive and solution-focused
• Highly organised with strong attention to detail
• Professional and confident communicator
• Flexible and able to respond to urgent or changing priorities

Additional Information

• This role requires discretion when handling confidential data
• Flexibility in working hours may occasionally be required to support global teams
• A professional and well-maintained working environment is essential

This is a temporary role for approx 6 months and could lead to a permanent position.
Fully office based in Poole, parking on site
£16.50 - £18.00 an hour - circa £30,000/£32,000

To start as soon as possible

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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