Your new company
Hays are working with a large established business in Cannock who are recruiting due to expansion. You will be joining an established and successful construction business in Wolverhampton, to support their customers and business sales. This is a new permanent opportunity, and can accommodate an immediate start.

Your new role
You will be working in the commercial function to manage customer satisfaction and support in driving sales. Key duties will include:

• Support the sales team and operate directly to the Sales Manager.
• Account manage the customer base to achieve long-term success.
• Update customer data spreadsheets.
• Handle all administrative tasks for customers and support with
• Act as point of contact and handle customer needs, handling queries and issues where appropriate.
• Develop positive relationships with clients, working with the external sales team.
• Communicate problems internally and externally with production, quality, transport, and the end customer.
• Suggest actions to improve sales performance.
• Monitor customer quarterly reviews and customer satisfaction surveys.

What you'll need to succeed

• Proven work experience in Internal Sales or Customer Services.
• Hands-on experience to deliver the best customer experience.
• Understand Sales performance metrics and CRM systems.
• Excellent communication skills, written and verbal.
• Willingness to learn and develop.

What you'll get in return

• Supportive, helpful and friendly team.
• No negotiation required and a non-pressuring environment.
• Excellent hands-on training.
• The role is working full-time in the office, offering some flexibility in working hours.
• Free on-site parking.
• Pension and annual leave.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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