The role of a Customer Service Executive involves delivering exceptional service and support to customers within the business services industry. Based in Manchester, you will manage customer interactions, resolve queries, and maintain strong client relationships.

Client Details

This opportunity is with a well-established organisation within the business services sector. The company operates as a medium-sized enterprise, providing professional solutions to clients across various industries.

Description

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns, ensuring satisfaction and retention.
• Maintain accurate records of customer interactions and transactions using the company's systems.
• Collaborate with other departments to address customer needs effectively.
• Provide detailed product and service information to customers.
• Identify and escalate priority issues to the appropriate team members.
• Assist in the development of customer service policies and procedures.
• Contribute to achieving team targets and service-level agreements (SLAs).

Profile

A successful Customer Service Executive should have:

• Strong communication and interpersonal skills.
• A customer-focused mindset with a commitment to providing excellent service.
• Experience in handling customer queries and resolving issues effectively.
• Proficiency in using customer service software and databases.
• Attention to detail and ability to multitask in a fast-paced environment.
• A proactive approach to problem-solving and decision-making.

Job Offer

• Competitive salary ranging from £26,000 to £29,000 per annum.
• Permanent position offering job stability and growth opportunities.
• Located in the heart of Manchester with excellent transport links.
• Supportive company culture focused on professional development.
• Opportunity to work in the thriving business services sector.

If you are passionate about delivering outstanding customer service and are looking for a rewarding role in Manchester, we encourage you to apply.