Residential Lettings Client Account Manager

Department: Accounts / Finance

Reporting To: Managing Director / Bookkeeper

Job Purpose:

Our client is looking for a Residential Lettings Client Account Manager is responsible for the accurate management of client, contractor, tenant, and office accounts. This role ensures timely processing of rental income, payments, statements, and financial reports, while maintaining compliance with internal procedures and statutory requirements. The position also provides key support to the Bookkeeper and senior management through reporting and account administration.

Key Responsibilities & Duties

• Client, Contractor & Tenant Accounts
• Post daily rental income received into the accounting system.
• Add and process contractor invoices accurately and in a timely manner.
• Raise client statements and contractor remittances.
• Process client and contractor payments, including manual bank transfers, automated payments, and cheque payments.
• Set up new tenancy rental charges and receipts to correctly establish new tenancy accounts on Alto.
• Process the return of tenant deposits in line with company procedures.
• Raise management fee charges on a weekly or monthly basis as required.
• Raise additional charges and process credit notes when applicable.
• Liaise directly with clients and contractors to resolve any account-related queries or issues.
• Provide clients with Year End Income & Expenditure Reports.
• Supply HMRC with required data relating to overseas tax obligations.
• Manage the banking of cheques.
• Liaise closely with the Lettings and Property Management departments to chase outstanding payments.
• Ensure all financial data is accurately and fully input into the database and accounting systems.

Office Accounts & Bookkeeping Support

• Support the Bookkeeper by saving and maintaining digital copies of all invoices.
• Produce Monthly Management Accounts reports for the Managing Director.
• Pay office invoices and staff expenses as required.
• Produce, maintain, and update the Monthly Management Schedule and report findings to the Managing Director.
• Update sales income schedules as funds are received and notify relevant departments via email.
• Liaise with office suppliers regarding account queries and resolve issues efficiently.

General Administration

• Carry out general office administration, including filing, photocopying, scanning, and email correspondence.
• Prepare and process documents and letters as required.

Key Skills & Attributes:

• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Confident communicator with clients, contractors, and internal teams
• Ability to work independently and manage multiple priorities
• Good understanding of accounting processes and financial reporting
• Proficient in accounting software and Microsoft Office applications