In this role, you will act as a M365 technical specialist, supporting customers throughout the full solution lifecycle. You will work closely with customers and stakeholders to translate business requirements into practical modern workplace solutions. The role also contributes to technology adoption initiatives, identifying customer trends and opportunities alongside internal delivery teams

Experience Required

You should have experience:

• Leading client engagements and independently delivering projects across the full project lifecycle
• Communicating solution recommendations aligned to business outcomes and best practice use of technology
• Facilitating discovery workshops and gathering requirements from stakeholders at all levels, including senior leadership
• Producing solution design documentation and supporting implementation teams during delivery
• Adapting to new approaches and solving challenges creatively to achieve strong customer outcomes

Key Responsibilities

• Deliver professional services to a high standard and within agreed commercial expectations
• Maintain strong knowledge across the organisation's product and service offerings
• Provide accurate effort estimations and execute scheduled work
• Build and maintain positive customer relationships
• Deliver solutions aligned to Microsoft and internal best practices
• Develop solutions based on customer requirements and project scope
• Produce clear solution designs and customer-friendly documentation for bespoke work packages

Strategic & Consulting Skills

• Support customers in defining measurable success outcomes
• Prioritise high-value business scenarios
• Design and evolve information models and services to support digital transformation
• Measure ongoing success against agreed objectives and maintain roadmap relevance
• Provide tailored strategic guidance and recommendations

Microsoft 365 Knowledge

Strong understanding of the Microsoft 365 ecosystem, including:

• Outlook and Calendar
• Microsoft Teams
• SharePoint Online
• Stream
• OneDrive
• Viva applications
• SharePoint Premium
• Power BI
• Entra ID
• Microsoft Copilot

Experience with:

• Developing proof of concept solutions and ROI-focused recommendations
• Conducting technical discovery and mapping business requirements to platform capabilities

Intranet & SharePoint

• Information architecture design, including categorisation and filtering
• Site structure and page layout creation
• Site template and branded site deployment
• Organisational asset configuration and deployment
• Editor and feature training delivery
• Analytics review and improvement recommendations

Power Platform & Automation

• Designing business forms using Microsoft Forms
• Building workflows using Power Automate
• Developing applications using Power Apps
• Creating Power BI reports and visualisations

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates