Role: 2nd Line IT Engineer (MSP) - Service Desk & Field Based
Location: Bromsgrove
Salary: £35,000

We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field.

About the Role

As a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking.

Key Responsibilities

• Provide 2nd line support for desktops, servers, and network infrastructure
• Troubleshoot and resolve escalated technical issues efficiently
• Perform on-site installations, maintenance, and support visits
• Configure and support network devices (routers, switches, firewalls)
• Assist with project work, including system upgrades and migrations
• Maintain clear documentation and update tickets within the helpdesk system
• Deliver excellent customer service at all times

Skills & Experience Required

• Previous experience in a 2nd line role, ideally within an MSP environment
• Strong networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPNs)
• Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)
• Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)
• Experience with remote support tools and ticketing systems
• Full UK driving licence (essential for field-based work)

Desirable Skills

• Experience with virtualisation (e.g. VMware, Hyper-V)
• Knowledge of backup and disaster recovery solutions
• Exposure to cloud platforms such as Azure

What We Offer

• Paid for training and certifications
• Allotted study time in your working week
• Excellent career progression

Apply Now

If you're a proactive IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you.