Rockliffe Hall stands at a defining moment. With a landmark multimillion-pound transformation already underway, the coming months will see us reimagine the entire resort experience, creating a place where quiet luxury meets northern spirit.

We seek visionary minds and grounded hearts: people who notice the small details, find meaning in curating moments that matter and take pride in thoughtful excellence.

Whether leading teams or shaping experiences behind the scenes, you will bring curiosity, creativity and care to everything you do.

At the heart of this vision is a guest experience that feels effortless yet unforgettable.

To help us deliver our vision, we’re seeking an exceptional Resort Desk Co-Ordinator to join our Resort Desk.

About you - Resort Desk Co-Ordinator

You will be a passionate individual who is driven by shaping guest experiences both professionally and efficiently. An individual who is quality focused receiving all guest reservations you will have attention to detail, demonstrate genuine care and concern and ensure all guest preferences will be recorded and communicated to the relevant teams to ensure we can tailor those personalised curated moments for our guests.

What we’re looking for

• A team player with excellent communication skills with both guests and colleagues at all levels whilst always maintaining professionalism.
• An individual with commercial awareness who can pass on potential leads to our sales team to follow up.
• Committed to ongoing professional development and shaping guest experiences.

What we offer

At Rockliffe Hall, we believe in looking after the people who make our guest experience extraordinary. When you join our team, you’ll enjoy thoughtful benefits designed to support your wellbeing and help you grow:

• Access to Hospitality Rewards and our Employee Assistance Programme
• Exclusive team accommodation rates and reduced friends & family stays
• Spa and gym access, plus generous savings on treatments, dining and other experiences including retail and gift vouchers
• Long service recognition with extra leave and bonus rewards
• Pension scheme and life assurance for eligible team members
• Training and development opportunities, from online learning to accredited qualifications

All team members also receive gratuities/tips, free parking and access to our health & wellbeing programme.