Customer Service

Location: Basildon

A freight forwarding company are growing their team due to development and growth of business over the past months, we are seeking an additional customer services assistant to work within our current structure. Role would suit an enthusiastic creative free thinker willing to become involved in our focused operation.

Key role attributes required would be:

• Provide a high level of customer service, building relationships with clients on a long term basis.
• To take responsibility for our online portal access, creating new users and reports as required by the clients
• Support existing customer service team, quoting new customers and repeat business and understanding the different approaches required to obtain rates.
• Follow up quotes provide support to new customers. Obtain feedback for jobs not won.
• Liaising with Ops teams on China bookings to ensure all client requirements are noted for internal files.
• Weekly reporting (excel) for nominated key accounts
• Account handling for key accounts, answering queries and eventually attending client meetings.
• Ad hoc project work as assigned by the directors

Ideally candidate will have:

• Prior experience of Freight Forwarding / Shipping
• Specific Far East import / Cross Trade experience would prove beneficial
• Self-motivated with willingness to take responsibility & organisational skills

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.