Pavilion are partnered with specialist insurance provider and market leader in cyber who have a global presence. Headquartered in London, they have offices across Europe, Australia, USA, and trusted by more than 150,000 businesses in 90 countries.

They are seeking a cyber claims adjuster to join their team that specialise in Australia and Canada jurisdictions, partnering closely with SME professionals across Retail, Healthcare, Construction, Manufacturers, and more on their cyber insurance needs. You will work on a mixture of lead and follow claims with losses to include ransomware, data breaches, phishing, cybercrime, business interruption, liability, and more. You’ll handle a portfolio of approximately 50-100 claims whilst delivering a high-quality claims service to policyholders, brokers, underwriters and capacity providers. Collaborating with the wider claims team, and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that the business delivers a cost effective, but high quality response to Insureds.

Role & Responsibilities:

• Proactively handle cyber and claims on behalf of capacity providers from first
• notification of loss to settlement within the scope of delegated authority
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service
• Actively work with a panel of response vendors during claims incidents
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries
• Work closely with the panel of service providers to ensure a quality and value for money service
• is provided/received within required timeframes
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information
• Working closely with underwriters providing feedback on claims issues/trends and the Products
• team concerning the development of the business products and wordings
• Identify and escalate claims related issues to Claims Manager and Claims Director where necessary

To apply for this position, you will need to demonstrate at least 3 years of experience handling Lloyd’s/London market claims in any relevant line of business, such as financial and professional lines. You will also need to have a very strong interest in cyber insurance and a desire to work for a leading cyber insurance provider.

In return, you’ll be given the chance to work for an award-winning Top 50 London employer, have hands on learning and development as well as support toward professional qualifications, and be part of a collaborative team.