Cargo Customer Service Executive – Heathrow

Salary: Dependent on Experience

Hours: Monday to Friday, 9:00 AM – 5:30 PM

We are currently recruiting on behalf of a well-established and friendly client based near Heathrow for an experienced Cargo Customer Service Executive to join their team. This is an exciting opportunity for someone with a strong background in cargo operations, customer service, and logistics to play a key role in a fast-paced and dynamic environment.

Key Responsibilities:

• Manage the complete end-to-end booking process for cargo shipments
• Liaise effectively with UK freight forwarders, overseas offices, and airline partners
• Maintain accurate and up-to-date records in both internal and airline systems
• Oversee and manage pre-bookings, ensuring capacity is optimised
• Act as the main point of contact for customer queries via phone and email
• Monitor and manage space allocation and booking priorities
• Provide tracking updates and post-flight information to clients
• Support service recovery processes to maintain high levels of customer satisfaction

Skills & Experience Required:

• Previous experience in cargo handling within an Airline, GSSA, or Freight Forwarding environment is essential
• Excellent customer service skills with a solid understanding of the cargo and logistics sector
• Strong organisational skills with the ability to prioritise tasks in a fast-paced setting
• Able to work independently with sound decision-making and problem-solving abilities
• Strong communication skills and the ability to build positive relationships with clients and partners
• Proficient in IT systems with good analytical and planning skills

If you’re an experienced cargo professional looking to take the next step in your career, we’d love to hear from you.

Apply today to be considered for this opportunity.