Customer Service Advisor – Rochester (Permanent)

Reed Business Support is actively supporting our client in Rochester with the recruitment of a Customer Service Advisor to join their team on a permanent basis.

This Customer Service Advisor role offers an excellent opportunity to work within a customer-focused organisation where service quality is at the heart of everything they do. As a Customer Service Advisor, you will be responsible for managing enquiries and delivering a positive experience at every touchpoint.

Key Responsibilities:

• Responding to customer enquiries via phone and email
• Resolving queries efficiently while maintaining high service standards
• Updating internal systems with accurate customer information
• Liaising with internal teams to ensure smooth query resolution

Skills & Experience:

• Previous experience in a customer-facing office environment
• Strong communication skills with a confident telephone manner
• Ability to manage multiple tasks in a fast-paced setting
• Good IT skills, including Microsoft Office

Benefits:

• Permanent role with long-term stability
• Competitive salary package
• Supportive and friendly team culture
• Ongoing training and development opportunities

This Customer Service Advisor position is ideal for someone who enjoys building customer relationships and working as part of a collaborative team. The Customer Service Advisor role offers variety, responsibility, and clear progression potential.

Candidates will be required to demonstrate relevant experience obtained from a similar role.