Overall Role Purpose

The role of the Sales Advisor is to help drive revenue growth and business success, responsible for identifying and capitalising on sales opportunities to meet and exceed targets across consumer, trade and showroom.

Key Responsibilities

Using your sales knowledge to guide and support our customers with their furniture and interior purchases.

Communicating with customers via inbound and outbound calls, emails and live chat and face to face within the Showroom

Follow up on existing leads generated through website enquiries and non-complete orders.

Out-bound calls to follow up on Swatch requests.

Respond to incoming on-line chat and social media messages.

Respond to incoming email and phone enquiries.

Listen to customer requirements and recommend solutions to their needs to make the sale.

Challenge any objections with a view to getting the customer to buy.

Nurture trade customers to build rapport and generate repeat custom.

Make accurate, rapid cost calculations and provide customers with accurate price information.

Identify new opportunities.

Person Specification

Education/Qualifications - GCSE in Maths and English

Demonstrable experience of proactively building customer relationships through presentations and emphasising excellence

A track record of hitting and exceeding targets and motivating and leading others to do the same

Excellent Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel.

Excellent communication and negotiation skills

Excellent customer service skills

A confident and determined approach

Self-motivated with a sales drive and high levels of energy

The ability to work on your own initiative

Desirable

An interest in design/interior design would be an advantage

Capable of embracing the challenges of working in a small but rapidly growing company environment