Customer Service Operator

Newark, Nottinghamshire

Hybrid Working Available

£28,000 – £33,000 DOE

Monday – Friday | 8:30am – 5:15pm

We are currently recruiting for a Customer Service Operator role on behalf of a growing freight forwarding business that is establishing a new office in Newark.

This is an excellent opportunity for someone with freight forwarding operational experience who is looking to grow with a business long term and progress into a more senior commercial or account management position over time.

The business is currently in an exciting growth phase, with a newly established office and ambitious plans for expansion. The successful candidate will join a close-knit team and play a key role in supporting daily operations while helping shape the future of the office as it develops.

Key Responsibilities

• Supporting day-to-day freight forwarding operations

• Loading and managing operational jobs within the system

• Completing customs entries and related documentation

• Liaising with hauliers, suppliers, and customers

• Building and maintaining strong supplier relationships

• Providing excellent customer service and operational support

• Assisting with the onboarding and mentoring of future team members and apprentices

The Ideal Candidate

• Experience within freight forwarding operations

• Customs entry knowledge would be highly advantageous

• Strong organisational and communication skills

• Confident speaking with customers, suppliers, and hauliers

• Ambitious and eager to progress into a more commercial/account management focused role over time

• Able to work independently within a growing office environment

What’s on Offer

• £28,000 – £33,000 DOE

• Hybrid working available

• Genuine progression opportunities into Sales/Account Management

• Future company car/allowance and commission structure upon progression

• Opportunity to grow with the business and take on increasing responsibility

For more information or a confidential discussion, please apply today.