Customer & Product Advisor
Sheffield | Monday - Friday (between 8am – 5pm (4pm finish on two days) | Competitive salary

Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Customer & Product Advisor. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys combining customer service with technical problem-solving and operational support.

Benefits:

• 25 days holiday + bank holidays
• Your birthday off
• Early finish on a Friday
• Health cash plan
• Profit share scheme
• Life assurance
• Nursery support
• Employee discounts
• Ongoing personal and professional development opportunities

The Role

This is a varied, hybrid position where you’ll play a key role in delivering outstanding customer experiences while supporting technical queries, systems, and logistics coordination.

Key responsibilities include:

• Handling customer enquiries via phone, email, and social channels
• Diagnosing product issues and providing clear, accurate technical guidance
• Processing orders, replacements, and warranty claims
• Managing complaints professionally and escalating where needed
• Supporting system testing, UAT activities, and rollouts (including CRM/SAP systems)
• Assisting with process improvements and system updates
• Maintaining accurate CRM records and documentation
• Coordinating with 3PL partners for EU shipments
• Preparing and checking export documentation
• Supporting logistics queries and tracking shipments
• Logging product and quality issues
• Supporting trend analysis and continuous improvement initiatives

About You

• Proven background in customer service within a manufacturing or technical environment
• Strong communication skills with the ability to explain technical information clearly
• Confident using CRM systems (SAP knowledge highly desirable)
• Organised, detail-oriented, and able to manage multiple priorities
• A proactive, team-focused approach with a willingness to learn

Experience & Skills

• 2–3 years’ experience in customer service or technical support
• Strong administrative and IT skills (Microsoft Office)
• Experience working with CRM systems
• SAP or Salesforce experience (or similar)
• Exposure to system testing or rollouts
• Understanding of technical products (e.g. tools or similar)
• Basic export/logistics knowledge or EDI experience

This is a genuinely exciting opportunity to join a collaborative, forward-thinking team where you can develop your skills and make a real impact.

For more information, contact Sarah or Amy at Elevation Recruitment Group today - this is not an opportunity to miss.