Sales and Operations Administrator

• Annual Salary: £28,000 - £30,000
• Location: North London
• Job Type: Full-time, Permanent
• Working Hours: 8am - 5pm, Office-Based

Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high-quality training courses across various disciplines.

Day-to-day of the role:

• Work closely with trainers and staff to ensure seamless information flow and cooperation across the company.
• Handle incoming calls with clients, log enquiries, and ensure comprehensive responses are provided, meeting client expectations.
• Maintain accurate records of sales and operational data in the company's CRM and other management systems.
• Process new booking forms and update management systems accordingly.
• Serve as a point of contact for customer inquiries, directing them to the appropriate department or personnel.
• Assist in resolving customer issues or complaints to ensure a high level of customer satisfaction.
• Manage the scheduling and logistics of training sessions, coordinating with trainers, venues, and participants.
• Provide administrative support to trainers to facilitate smooth training processes.
• Communicate training schedules and details to participants and instructors.
• Handle rescheduling, cancellations, or rebooking of delegates to upcoming courses.
• Prepare rooms and courses and manage end-of-day tidy/clean for courses held at the training facilities.
• Issue certificates to course bookers where required and manage post-course applications and checks.
• Prepare and send out course paperwork to instructors.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Proficiency in using CRM systems and managing data.
• Experience in handling customer inquiries and resolving issues.
• Ability to coordinate and manage multiple tasks simultaneously.

Benefits:

• Stable and permanent position with standard working hours.
• Opportunity to work in a dynamic and supportive environment.
• Professional growth and development opportunities.