Customs Clerk (Consultative Logistics Specialist)

Location: Ipswich

Salary: Up to £33,000 + Benefits

 

Reed Recruitment is proud to be partnering with a well-established and forward-thinking logistics provider to recruit a Customs Clerk for one of their growing department.

This is not your standard, process-driven customs role. We are seeking a commercially aware, client-focused professional who thrives in a consultative environment, supporting customers with tailored solutions across their supply chain and customs requirements.

The Opportunity

This position offers a unique chance to step beyond transactional customs work and become a trusted advisor to a diverse client base, helping businesses navigate complex international trade requirements with confidence.

You will play a pivotal role in delivering a value-added service, supporting end-to-end logistics operations and working collaboratively with internal and external stakeholders.

Key Responsibilities

• Manage and process import/export customs declarations accurately and efficiently
• Act as a key point of contact for clients, offering guidance on customs procedures and compliance
• Build and maintain strong relationships, taking a consultative approach to client needs
• Support wider Total Logistics operations, ensuring a seamless supply chain experience
• Advise clients on regulatory changes, customs legislation, and best practices
• Liaise with HMRC, port authorities, and other relevant bodies
• Identify opportunities to improve service delivery and add value to client accounts

About You

• Previous experience in customs clearance or freight forwarding
• Strong understanding of import/export processes and UK customs regulations
• A proactive, customer-first mindset with the ability to offer solutions—not just process paperwork
• Excellent communication skills and confidence in building client relationships
• Commercial awareness and a willingness to go beyond traditional role expectations
• Experience with customs systems (e.g. CDS) advantageous

Benefits

• 25 days holiday plus Bank Holidays
• Free onsite car parking
• Salary Sacrifice Pension Scheme with Aviva (5% employee / 3% employer)
• Death in Service benefit after 12 weeks (2x annual salary)
• Discretionary Company Performance Bonus scheme (after 6 months)
• Private Medical Insurance & Cashback Plans after 3 years
• Loyalty Bonus Scheme after 3 years
• Ongoing Learning & Development opportunities
• Social events including a free Christmas party and summer family fun day

Why Apply?

If you’re looking to step away from a purely administrative customs role and move into a position where you can genuinely influence client outcomes, this is the perfect opportunity.

You’ll be part of a collaborative, supportive team where your expertise is valued and your development is actively encouraged.