Customer Service Advisor – Automotive Repairs

Location: Birmingham Business Park, near Solihull Parkway
Hours: 42.5 hours per week | Monday to Friday
Pay Rate: £13.60 per hour

About the Client

Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support.

The Role

On behalf of our client, we are recruiting a Customer Service Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes.

Key Responsibilities

• Provide customers with regular updates on the progress of their vehicle repairs
• Deliver clear, professional, and consistent communication
• Handle a high volume of incoming calls (approximately 100–150 calls per day)
• Proactively manage and resolve customer complaints
• Maintain a positive customer experience throughout the repair journey

Candidate Requirements

• Proven experience managing high-volume inbound calls
• Strong communication and customer service skills
• Resilient, calm, and professional under pressure
• Proactive approach to problem-solving and complaint handling

What’s on Offer

• Competitive hourly pay of £13.60 per hour
• Monday to Friday working pattern
• Opportunity to work with a large, nationwide automotive repair business

Candidates with relevant automotive and customer service experience are encouraged to apply.