We’re seeking an experienced Office Manager to take full ownership of office operations and drive structure, pace, and accountability. This is a hands-on leadership role responsible for performance across service coordination, sales support, customer communication, and team management as the business enters its next growth phase.

This role is office-based, 5 days per week.

Key Responsibilities

• Ensure all calls, emails, and enquiries are handled within 24 hours with no backlog
• Own and optimise the service diary, resolving capacity issues and minimising last-minute problems
• Control the sales pipeline, ensuring accurate data, timely follow-ups, and strong conversion
• Lead daily office operations with clear prioritisation, delegation, and accountability
• Manage, coach, and develop the office/admin team, including onboarding and recruitment support
• Own office systems and processes (SimPRO), driving consistency and continuous improvement
• Support NSI compliance, internal checks, and audit readiness
• Identify operational risks, service improvements, and sales opportunities through regular reviews

What We’re Looking For

• Proven experience in an Office Manager or Operations role
• Confident people manager with high standards
• Highly organised, proactive, and solutions-focused
• Experience in a fast-paced, service-led SME
• Comfortable taking ownership and making decisions
• Strong systems and process mindset
• Full UK driving licence and own transport essential due to location

Salary

£40,000 per year

What Success Looks Like

• A responsive, well-controlled office with no backlog
• A forward-planned service diary and controlled sales pipeline
• Clear visibility of workload and priorities
• A high-performing team that consistently delivers quality service