Job Purpose

The Technical Business Analyst will analyse business systems, processes, and operating practices to identify opportunities for improvement and define effective technical solutions. Acting as a bridge between business stakeholders and technical teams, the role translates business requirements into clear functional and technical specifications that support digital strategy, process optimisation, and data-driven decision-making.

Key Responsibilities

• Collaborate with stakeholders across production, logistics, sales, and IT to gather and analyse business requirements
• Evaluate and optimise end-to-end workflows in print production and order fulfilment
• Apply business analysis techniques such as data manipulation, gap analysis, trend analysis, data mapping, and process modelling
• Translate business problems into clear technical specifications for internal development teams
• Develop user stories, use cases, process flows, and acceptance criteria
• Maintain strong stakeholder relationships and ensure alignment across business and technical teams
• Work with internal IT teams and external software providers to integrate and improve core systems (e.g. ERP/MIS, scheduling, inventory)
• Validate solutions through test case creation, system testing, and troubleshooting
• Support implementation phases and address technical challenges
• Maintain comprehensive functional and technical documentation
• Manage timelines and facilitate effective communication to ensure successful delivery

Skills & Experience

• 7+ years' experience as a Business Analyst, ideally within manufacturing, logistics, or supply-chain environments
• Strong technical acumen, including system architecture, databases, APIs, and system integrations
• Advanced SQL skills for data extraction, validation, and analysis
• Familiarity with EDI, XML/JSON, and integration middleware tools
• Strong experience in business process modelling and improvement (e.g. Lean, Six Sigma)
• Proven ability to produce SRS, BRDs, API documentation, user stories, and use cases
• Excellent analytical, problem-solving, and communication skills
• Experience working across the full SDLC and change methodologies
• Proficiency with tools such as Jira, Confluence, Visio, or Lucidchart

Desirable Experience

• Background in book printing, publishing, or print manufacturing
• Experience with ERP or MIS platforms in manufacturing environments
• Exposure to production planning, warehouse management, or automated fulfilment systems

Reporting to: Business Service Manager