Service Administrator & Sales Support

Location: Avonmouth
Salary: £13.00 per hour
Job Type: Permanent, Full-Time

About the Role

We are seeking a highly organised and proactive Service Administrator & Sales Support professional to join a busy and fast-paced service office in Avonmouth. This is a key role supporting the Service Controller and wider team, ensuring smooth day-to-day operations while contributing to sales and marketing activities.

This position offers long-term stability with opportunities to develop as the department grows.

Key Responsibilities

Service Administration & Operations

• Act as the first point of contact for incoming service calls
• Log and allocate service jobs to engineers
• Manage and maintain the service planner board
• Schedule and coordinate service work
• Upload monthly servicing data
• Process purchase orders and manage costs
• Raise invoices and close completed jobs (Protean system)
• Handle customer and supplier invoice queries
• Maintain accurate system records and data entry

Parts & Stock Coordination

• Order, track, and book in parts
• Carry out supplier enquiries
• Assist with stock control and month-end processes

Sales & Customer Support

• Support telesales and marketing campaigns (calls & mailshots)
• Produce and issue customer quotations
• Follow up quotations for approval
• Handle incoming rental and sales enquiries

General Administration

• Generate reports as required
• Filing, postal duties, and general admin support
• Assist with team coordination and workload distribution
• Support training of team members where required
• Escalate issues to management when needed

Key Skills & Experience

• Previous administration or service support experience
• Strong organisational and time management skills
• Excellent communication skills
• High attention to detail and accuracy
• Confident with Microsoft Office systems (Protean advantageous)
• Ability to prioritise workload in a fast-paced environment
• Customer-focused mindset

Key Competencies

• Planning and organisation
• Teamwork
• Problem-solving
• Flexibility and adaptability
• Attention to detail

Personal Attributes

• Reliable, punctual, and professional
• Honest and trustworthy
• Positive and proactive approach
• Strong work ethic
• Respectful and adaptable

What’s on Offer

• £13.00 per hour
• Permanent, full-time position
• Opportunity for progression within a growing business
• Supportive working environment in Avonmouth