We are working with a well-established IVA practitioner based in Stockport who is looking to appoint a Client Retention Executive. This is a fantastic opportunity to join a supportive, professional team where you will play a key role in ensuring clients remain engaged and committed to their financial arrangements.

The Role

As a Client Retention Executive, you will act as the bridge between the business and its clients, ensuring that payment commitments are met and long-term relationships are maintained. This position blends elements of credit control with customer care, requiring excellent communication skills and a proactive approach.

Responsibilities

• Proactively monitor and manage client accounts to ensure payments are received in line with IVA agreements.
• Contact clients who have missed or are at risk of missing payments, offering solutions and support.
• Build rapport and trust with clients, handling sensitive conversations with empathy and professionalism.
• Collaborate with internal teams to resolve issues promptly and maintain accurate records.
• Support overall retention strategies to reduce defaults and maximise positive client outcomes.

About You

• Previous experience in credit control, collections, or financial services is desirable.
• Excellent communication and negotiation skills, with the ability to remain calm under pressure.
• Strong attention to detail and organisational skills.
• Empathetic and supportive approach, particularly when dealing with clients in financial difficulty.
• Target-driven, with the ability to balance compliance, client care, and performance.

What’s on Offer

• Salary of £25,000 – £27,000 depending on experience.
• Full training and ongoing support.
• Career progression opportunities within a respected IVA practice.
• A collaborative and professional working environment.

To Apply

Contact David at Greys Specialist Recruitment