Chief of Staff

Office Location: Woking (GU21 5BH) or Stoke on Trent (ST4 2HX)

Working Pattern: Hybrid - 3 days per week from the Office, 2 days from home.

Contract: Full-time, Permanent 37.5 hours per week

Acosta Europe is on an exciting growth journey — and we're looking for a highly strategic, commercially minded Chief of Staff to partner directly with our President and help shape the future of our organisation.

This is a rare opportunity to play a pivotal role at the heart of a dynamic, fast-paced, and customer-focused business. You'll be the President's trusted advisor, a driver of operational excellence, and the connector who brings our leadership team together around the right priorities at the right time.

About the Role

As Chief of Staff, you will act as a strategic force multiplier — ensuring clarity, alignment, and execution across Acosta Europe. You'll lead high-impact initiatives, drive organisational effectiveness, improve client outcomes, and enhance leadership communication and decision-making.

This role is ideal for someone who thrives in ambiguity, thinks several steps ahead, and is energised by delivering results through influence, collaboration, and exceptional operational discipline.

Key Responsibilities

Strategic Leadership & Execution

• Partner with the President to define, prioritise, and deliver strategic initiatives.
• Translate business goals into actionable plans with clear KPIs and timelines.
• Lead transformation and cross-functional projects that elevate performance and client value.

Executive Support & Governance

• Shape leadership agendas, prepare briefings, and manage follow-up on actions.
• Act as a trusted advisor and sounding board to the President.
• Strengthen alignment with Acosta US, the Executive Leadership Team (ELT), and Global Leadership Team (GLT).

Client & Business Performance

• Monitor commercial performance, market trends, and client health metrics.
• Identify insights, risks, and opportunities to enhance business outcomes.
• Support the optimisation of client relationship management processes.

Communication, Engagement & Change Management

• Drive internal communications around strategy, transformation, and organisational updates.
• Champion change initiatives and lead impact assessments and readiness planning.
• Foster collaboration and alignment across the leadership team and wider business.
• Enhance Acosta Europe's external profile through professional, digital-first communication.

Project Delivery & Cross-Functional Coordination

• Lead key programmes from concept through execution.
• Align cross-functional teams to ensure delivery excellence.
• Identify risks early and implement mitigation strategies.
• Promote continuous improvement and innovation across the organisation.

What we are Looking for in our Chief of Staff

We're looking for someone who brings a powerful blend of strategic insight and operational excellence.

You will be:

• A highly strategic thinker with a strong bias for action
• An exceptional communicator and influencer at senior levels
• Discreet, trustworthy, and able to handle sensitive information
• Resilient, proactive, and solutions-orientated
• Skilled at simplifying complexity and driving clarity
• Collaborative, adaptable, and energised by positive change

Experience & Skills

• Extensive experience in senior leadership support, strategy, or operational roles (e.g., Chief of Staff, Strategy Director).
• Strong understanding of FMCG, retail, or agency environments.
• Proven ability to manage complex cross-functional projects.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office and project management tools.
• Experience in organisational transformation and change management.

 Why Join Us at Acosta Europe as our Chief of Staff?

At Acosta Europe, you'll be joining a team that is passionate about growth, innovation, and delivering excellence for our clients. This is a unique opportunity to influence at the highest level, accelerate your career, and shape the direction of a business with big ambitions.

Benefits:  

Full Salary and benefits package discussed at screening stage.

At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive. If you're looking for a role where you can make a visible impact, and build the future in FMCG sales—this is your moment.

Ready to apply?

If you're a strategic leader who thrives on driving impact and connecting people, priorities, and performance — we'd love to hear from you.

Please note once the right candidate is found we will close the role., so Apply Now!