Customer Service Administrator

Hourly Rate: £13 per hour
Location: Chineham, Basingstoke
Job Type: Part-time | Temporary ongoing (Temp to Permanent)

Join the team as a Part-Time Customer Service Administrator at the Head Office of a leading logistics company based in Chineham, Basingstoke. This role is ideal for someone with previous customer service experience who enjoys working in a fast-paced environment and is looking for a role with long-term potential.

Working days: Will cover a variety of shifts Monday - Sunday 
Hours: 05:00 - 13:30 or 06:00 - 14:30 Approx 25 hours per week

Day to Day of the Role:

• Answering incoming telephone calls and responding to customer emails
• Logging customer queries accurately on the company CRM system
• Managing live issues and investigating discrepancies
• Completing KPI trackers and performance reports
• Collating information and updating internal business systems
• Chasing internal teams to resolve outstanding queries
• Building and maintaining strong working relationships with depots and customers

Required Skills & Qualifications:

• Previous experience in a customer-facing role
• Confident and professional telephone manner
• Strong analytical and problem-solving skills
• Ability to manage multiple queries effectively
• Good working knowledge of Microsoft Office packages
• Strong organisational and communication skills
• Valid UK Driving Licence - Preferable 

Benefits:

• Competitive hourly rate
• Consistent part-time hours (4 days per week)
• Supportive and professional working environment
• Temp-to-permanent opportunity