Location: Stoke-on-Trent/Hybrid - one day per week at our premises.
Hours: 37.5 hours per week, Monday - Friday

Davies is seeking a talented individual to join our Casualty team in Stoke. In this role, you will provide top-notch claims service to our clients, proactively handling claims in line with the insurer’s philosophy, therefore, the successful candidate will ideally have experience with Liability Claims.

Key Responsibilities

• Claims Assessment: Establish if cover is in place for the claim and record all claims on the digital claims-handling system to ensure that all MI data is consistently and accurately recorded.
• Claims Investigation: To investigate claims either directly via desktop, or by instructing loss adjusters.
• Liability Decisions: Make informed decisions on liability.
• Settlement Negotiations: Negotiating claim settlements.
• Compliance: Ensure compliance with all legal timescales and client SLAs.
• Relationship Building: Build relationships with external clients and stakeholders.
• Client Meetings: If required, attend client claim review meetings either in person when required or on Microsoft Teams platform.

Skills, Knowledge & Expertise

• Liability Claims Handling experience
• A professional and adaptable communication style – both written and verbal;
• Efficient administrative skills;
• Strong numeracy, literacy, and IT skills;
• A proactive attitude, and an enthusiastic approach
• An excellent customer service manner
• The ability to work as part of a team.
• A willingness to take individual responsibility
• The capability to adapt and be flexible
• Experience of policy wording and terms and conditions, indemnity processes
• Knowledge of modern claims practice;
• Knowledge of Civil Procedure Rules;
• Knowledge of MOJ protocols;
• Current case law and assessment of personal injury valuation and negotiations.
• Ability to deliver outcomes in a fast-paced environment

Job Benefits

Career & Purpose 

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan