Duty Manager (8710)

Location: Near Reigate, Surrey

Salary: £28,000 – £32,000 per annum (DOE)

Hours: 40 hours per week (Shift-based, 5 days out of 7)

Fixed Term: 18-month contract

Jade Recruitment is delighted to be partnering with a charming countryside hotel and events venue in the Surrey Hills, to recruit a professional and motivated Duty Manager.

Set within 14 acres of stunning grounds, this busy 50-bedroom hotel hosts a wide range of weddings, conferences, and events year-round. This is an excellent opportunity for a hands-on hospitality professional to play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences and smooth operations across all departments.

The role operates on a flexible shift basis (5 days out of 7), and due to the nature of the business, will include evenings, weekends, and public holidays.

The Role:

As Duty Manager, you will be responsible for overseeing the hotel’s daily operations, acting as a key point of contact for guests and staff. You will support the senior management team in maintaining high service standards, ensuring guest satisfaction, and driving operational efficiency across departments.

Key Responsibilities:

• Oversee the daily operation of the hotel, ensuring exceptional service across all departments
• Support and lead the front-of-house team, including reception and guest services
• Act as a point of escalation for guest queries, feedback, and complaints, resolving issues professionally
• Ensure smooth check-in and check-out processes and overall guest journey
• Maintain high standards of presentation, cleanliness, and service throughout the hotel
• Assist with the coordination and delivery of weddings, conferences, and events
• Ensure compliance with health & safety procedures and company standards
• Support staff supervision, training, and motivation across departments
• Work closely with senior management to drive service improvements and operational success
• Assist with administrative duties, reporting, and departmental communication

About You:

• Previous experience in a Duty Manager or supervisory role within a hotel or hospitality environment
• Strong leadership skills with a hands-on, team-focused approach
• Excellent communication and interpersonal skills
• A passion for delivering outstanding customer service
• Highly organised with the ability to multitask and remain calm under pressure
• Flexible and reliable, with a proactive and positive attitude

What’s on Offer:

• Competitive salary of £28,000 – £32,000 (dependent on experience)
• Discounted or free meals on duty
• Employee discount scheme
• Access to on-site gym facilities
• Free on-site parking
• Referral programme

This is a fantastic opportunity for an ambitious hospitality professional looking to develop their management career within a beautiful and dynamic events-led environment.

We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team.

By applying to this vacancy, you accept Jade Recruitment Limited’s Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you.

Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.