HR Casework Manager

Annual Salary: £25+ per hour
Location: Wakefield WF1
Job Type: Hybrid, Full-time

We are seeking an experienced HR Casework Manager to join our team. This role is crucial for managing complex casework, providing management support, and overseeing casework advisors. The successful candidate will support panels at formal hearings and review processes for efficiencies, ensuring effective people management and service delivery within the Business’ Senior Management Teams, schools, and partner organisations.

Day-to-day of the role:

• Provide timely, professional, and solution-focused HR advice and support.
• Manage the day-to-day operations of the HR Casework Team, including line management responsibilities.
• Take the lead on complex and sensitive casework as required.
• Coordinate and deliver HR service priorities, balancing deadlines, competing demands, cost, and quality.
• Maintain and promote high performance standards across the team, supporting continuous improvement, efficiency, and value for money in service delivery.
• Contribute to the development and consistent application of HR policies, procedures, and processes that safeguard the Council, its employees, and service users, helping to minimise risk, avoid legal challenges, and protect the organisation’s reputation.

Required Skills & Qualifications:

• CIPD level 5 or equivalent professional qualification.
• Previous experience managing ER cases in both private and public sector settings is desirable.
• Educated to Level 5 or able to demonstrate significant and relevant experience, underpinned by a strong foundation in practical and procedural HR knowledge.
• Evidence of ongoing professional development, reflective learning, and the ability to operate effectively in complex and varied HR environments.
• Detailed knowledge of Employment Legislation and its application in a large and diverse workforce.
• Demonstrated capability to manage HR teams, resolve complex queries, and maintain high service standards in a fast-paced, customer-focused environment.

Benefits:

• Access to a dedicated consultant for ongoing support.
• Secure and user-friendly online system for timesheets.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for this HR Casework Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.