Credit Controller

Location: Epsom (Hybrid: 3 days in office, 2 days remote)

Salary: £30,000 + Benefits

We are working with a well-established and fast-paced organisation looking to appoint a Credit Controller to join their finance team. This is a fantastic opportunity for someone with existing credit control experience who enjoys building relationships, managing their own ledger, and driving cash collection performance.

The Role

You will take responsibility for managing a portfolio of customer accounts, ensuring timely collection of outstanding debt while minimizing risk and maintaining strong customer relationships.

This is a varied role where you will be at the heart of the business, working closely with both internal teams and external clients.

Key Responsibilities

• Proactively chase outstanding payments via phone, email, and other channels
• Maintain accurate and detailed records of all customer interactions
• Reconcile customer accounts and resolve discrepancies
• Monitor credit limits and ensure they remain appropriate
• Manage and review credit-stopped orders, taking necessary action
• Identify changes in customer payment behaviour and escalate risks
• Log and resolve customer queries in a timely manner
• Process new account applications and support credit decision-making
• Support with ad hoc finance and credit control projects

About You

• Minimum 1 year’s experience in Credit Control or similar finance role
• Strong communication skills with the ability to build rapport with customers
• Confident working in a fast-paced, high-volume environment
• Highly organised, with excellent attention to detail
• Proactive and positive, with a “can-do” attitude
• Comfortable managing your own workload and prioritising effectively
• Strong team player who thrives under pressure

Skills & Experience

Essential:

• Good level of numeracy and literacy (GCSE Maths & English or equivalent)
• Intermediate Excel skills (including VLOOKUPs and pivot tables)
• Previous experience within an accounts or credit control environment
• Strong customer service focus

Desirable:

• Experience with credit control systems or ERP platforms
• Exposure to credit checking tools and risk assessment processes
• Professional credit qualifications or willingness to study (e.g., CICM)

What’s on Offer

• Salary of £30,000
• Hybrid working (3 days in the office, 2 days remote)
• Supportive and collaborative team environment
• Opportunity to grow and develop within the role
• Exposure to a dynamic and evolving business

Interested?

Apply today to find out more about this opportunity and take the next step in your credit control career.