Customer Services Executive

• Annual Salary: Up to £28,000 plus bonus
• Location: Outskirts of Chelmsford, Essex - **PLEASE NOTE YOU WILL NEED TO DRIVE DUE TO LOCATION**
• Job Type: Full-time office based (Monday 8am to 5:30pm, Tuesday to Thursday 8:30am to 5:30pm Friday 8.30am to 4.30pm)

Join our growing client as a Customer Services Executive at a dynamic retailer of home and industrial based near Chelmsford, Essex. We are seeking an experienced individual who excels in customer service and possesses a high standard of written and spoken English.

Day-to-day of the role:

• Provide exceptional customer service via telephone, live chat, and email.
• Advise customers on their range of storage solutions for both home and business.
• Process orders over the phone and resolve any delivery issues.
• Tactfully handle complaints and respond to enquiries across multiple platforms.
• Perform general administrative tasks and continually develop product knowledge.

Required Skills & Qualifications:

• Previous experience in a customer service environment is essential.
• Excellent verbal and written communication skills.
• Good attention to detail, organisational skills, and computer literacy.
• Ability to work effectively both independently and as part of a team.
• Experience in complaint handling and a confident, positive, can-do attitude.
• Driver’s licence required due to location.

Benefits:

• Casual dress code.
• Employee discount on products.
• Free on-site parking.
• Bonus scheme.
• Holiday allowance: 20 days plus bank holidays.

If you are interested in this role, please apply as soon as possible, as interviews are already underway. If you have any questions, feel free to contact Sian Moseley-Moon on .