Administrative Officer – Complaints & Members’ Enquiries

• Location - Welwyn Garden City
• Temporary position for 12 + weeks

We are seeking an organised and customer-focused Administrative Officer to support the Complaints and Members’ enquiries team.

Key responsibilities include:

• Logging, acknowledging and tracking Stage 1 complaints in line with council procedures
• Coordinating timely responses with service areas and monitoring deadlines
• Managing and responding to enquiries from Councillors and MPs
• Maintaining accurate records and supporting performance reporting
• Providing general administrative support to the team

About you:

• Strong administrative and customer service experience
• Excellent written and verbal communication skills
• Able to manage multiple cases and work to deadlines
• Confident using IT systems and handling sensitive information
• Experience in a local authority or complaints environment is desirable

This role is ideal for someone with strong attention to detail and a professional, empathetic approach to customer service.