AJ Chambers is partnered with an international law firm recruiting for a Legal PA in their Cheltenham office.

This is an excellent opportunity for an experienced Personal Assistant or Client Services professional to join a collaborative team within a highly regarded organisation.

Key Responsibilities

Project Coordination

• Distribute and co-ordinate support for client projects.
• Set up processes for client matters in liaison with Partners, Fee Earners, and client contacts.
• Support with the preparation of pitches, presentations, events, and other business development initiatives.
• Identify and implement process improvements to enhance client service delivery.

Client Relationship Management

• Ensure client-related correspondence is directed appropriately.
• Actively support relationship management and client care.
• Maintain accurate client data within the CRM system (currently InterAction).
• Communicate with external clients independently or on behalf of Partners and Fee Earners.
• Arrange client meetings and manage responses to client queries.
• Ensure client terms of business are in place and follow up as necessary.

Communication

• Manage internal and external queries by phone and email.
• Liaise with Business Resource teams on behalf of Partners and Fee Earners.
• Work closely with the Client Service Lead to arrange cover during absences.

Financial Support

• Assist with timely and accurate time recording.
• Liaise with Finance teams on invoicing, billing, expenses, and accounts.
• Process invoices and expenses through online systems (currently Chrome).
• Support billing and credit control processes.
• Generate financial and time reports as required.

Administrative Support

• Oversee distribution of work and monitor task progress within the Client Services team.
• Manage diaries, meeting arrangements, and travel bookings for Partners and Fee Earners.
• Coordinate room bookings, technology, and catering for meetings.
• Supervise administrative tasks including filing, record keeping, photocopying, and scanning.
• Open, close, and maintain client files.
• Ensure effective systems are in place to track and complete short- and long-term tasks.

Experience Required

• Previous experience as a PA, EA, or Client Services Assistant within a professional services or legal environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Confident using CRM systems and business software (experience with InterAction, Outlook, and 3E desirable).
• A proactive, adaptable, and client-focused approach.

For more information, please apply directly or contact Jess at AJ Chambers.