The Temporary Helpdesk Coordinator will support customer service operations by managing incoming queries and ensuring smooth communication. This temporary role requires a proactive individual skilled at coordinating tasks and providing excellent service in a fast-paced environment

Client Details

The employer is a medium-sized organisation and they are well-regarded for their commitment to delivering reliable services and maintaining high operational standards.

Description

• Schedule and manage appointments for customer service operations.
• Communicate with customers to confirm and update bookings.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain accurate records of schedules and customer interactions.
• Respond to scheduling queries and resolve any issues promptly.
• Optimise scheduling to maximise operational efficiency.
• Ensure compliance with company policies and industry standards.
• Provide administrative support to the customer service department as needed.

Profile

A successful Temporary Helpdesk Coordinator should have:

• Previous experience in customer service or helpdesk roles within a professional setting.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in using helpdesk software and Microsoft Office applications.
• A proactive approach to problem-solving and the ability to work independently.
• An understanding of the energy & natural resources industry is advantageous but not essential.

Job Offer

• 3 month temporary opportunity with the possibility of going perm
• Weekly pay
• Free on-site parking
• Immediate start