Kingsgate Recruitment Ltd
Customer Service Advisor – Job Description
Location: Bracknell
Hours: 40 hours per week (Shifts between 9:00am–7:00pm)
Additional Hours: Every other Saturday, 9:00am–2:00pm
Salary: £18,500
Guaranteed Bonus: £400 per month
OTE: £27,500–£30,000
Training: Full training provided
About Us
My client offers a personal, tailored approach to car insurance, recognizing that not every customer fits into a standard policy. We assess each policy on its own merits, combining innovative broking with traditional values to deliver great value insurance products while treating clients as individuals.
We speak directly to customers to fully understand their needs and identify opportunities to reduce premiums while ensuring complete coverage. We welcome enquiries from customers with accident or motoring convictions, modified vehicles, and households with multiple cars, offering competitive rates and discounts where applicable.
Our vision is to become a leading insurance broker, and our employees are vital to achieving this growth.
Role Overview
As a Customer Service Advisor, you will provide exceptional service to both new and existing customers. You will manage enquiries, assist with policy changes, resolve issues, and ensure compliance while contributing to a positive team environment. This is a fast-paced, customer-focused role with opportunities for development.
Key Responsibilities
Ideal Candidate Profile
Although not essential, the ideal candidate may have:
Requirements
What We Offer