Reed Business Support are recruiting for a Customer Service Coordinator on behalf of our valued client. This Customer Service Coordinator opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Customer Service Coordinator, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations.

Location: Maidstone

Industry: Logistics & Distribution

Salary: £24,000 – £28,000 per annum

Working Pattern: Monday to Friday, 8:30am – 5:00pm (37.5 hours per week)

About the Role:

• Managing daily customer enquiries via phone and email

• Coordinating orders, deliveries and service schedules

• Acting as a key point of contact between customers, drivers and internal teams

• Maintaining accurate records across internal systems and spreadsheets

• Supporting the operations team with reporting and service updates

• Resolving issues efficiently while maintaining excellent customer satisfaction

About You:

• Experience within a customer service or coordination role

• Strong communication skills and a calm, professional manner

• Highly organised with the ability to prioritise workloads

• Confident using Microsoft Office and internal systems

• A team-focused approach with a problem-solving mindset

Benefits:

• Competitive salary with annual reviews

• 25 days holiday plus bank holidays

• Free on-site parking in Maidstone

• Company pension scheme

• Regular team incentives and social events

• Opportunity to progress within a growing local business

If you are interested in this Customer Service Coordinator, please apply today. Reed Business Support look forward to assisting you with the next step in your career.