Case Management Worker

Location: Homeless Hostel Service
Hours: 35 hours per week (Monday–Friday, rota shifts: 7:30am–3:30pm / 1pm–9pm, occasional cover required)
Contract: Temp to Perm

About the Role

We are recruiting for a Case Management Worker to support individuals experiencing homelessness within a supported accommodation setting. You will work with vulnerable adults who may face challenges such as mental health issues, substance misuse, or involvement with the criminal justice system, helping them move towards independent living.

Key Responsibilities

• Carry out resident inductions and support new arrivals
• Develop and deliver person-centred support plans and risk assessments
• Hold regular one-to-one sessions to review progress and set goals
• Support residents with housing applications, benefits, and move-on plans
• Maintain accurate records, reports, and case notes
• Work closely with external agencies (e.g. social services, probation, healthcare professionals)
• Promote resident engagement, independence, and wellbeing
• Ensure safeguarding and health & safety procedures are followed
• Conduct regular property and welfare checks

About You

• Experience working in a support, housing, or similar environment
• Understanding of homelessness and complex needs
• Strong communication, organisation, and report writing skills
• Ability to manage a caseload and prioritise workload effectively
• Confident in risk assessment and support planning
• IT literate (Microsoft Office and case management systems)
• A compassionate, proactive and resilient approach

Desirable

• Relevant qualification in Health & Social Care, Housing, or similar
• Knowledge of welfare benefits and housing processes

This role is being recruited on a temporary to permanent basis.

For more information or to apply, please contact:
Victoria Baillie at Reed