Immediate Start – Temporary until 1st October 2026
Are you calm under pressure, empathetic, and confident handling sensitive situations? We’re recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting with calls and social media channels during overnight hours throughout the busy summer period.
This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.
Shift Patterns
8:00pm – 6:00am
or
10:00pm – 8:00am
(10-hour night shifts on a rotating 4-on / 4-off pattern)
Key Responsibilities
Supporting students with inbound overnight enquiries
Responding to emergency situations, including fire alarm incidents and welfare concerns
Handling customer queries via phone, email, web chat, and social media
Providing a calm, professional, and empathetic customer experience
Accurately updating systems while managing multiple screens and communication channels
What We’re Looking For
Previous customer service experience, ideally handling sensitive or vulnerable customer calls
Excellent listening and communication skills
Strong attention to detail and ability to multitask
Comfortable working independently during night shifts
A compassionate and professional approach
What’s On Offer
£15.00 per hour
Full training provided
Modern offices in the heart of Bristol
Onsite gym and coffee shop
Immediate start available
If you’re looking for a rewarding night-shift role where you can genuinely support people and make a difference, apply today.