Reporting directly to the Store Manager, the Customer Service Manager will play a key leadership role in driving exceptional customer experiences and operational excellence across the store.

Key Responsibilities:

Lead, motivate, and empower team members to consistently deliver outstanding customer service and place the customer at the center of all activities

Actively listen to customer feedback, respond effectively, and implement improvements to enhance the overall shopping experience

Ensure optimal product availability across the store, maintaining high standards at all times

Collaborate closely with other store managers to foster a supportive, high-performance culture

Take full ownership of people management processes, including workforce planning, scheduling, attendance management, performance reviews, and talent development

Deliver effective training programs to ensure team members are skilled, confident, and capable in their roles

Promote flexibility by enabling colleagues to confidently support multiple departments as required

Identify high-potential employees and support their growth through structured development plans

Build strong working relationships with cross-functional teams to ensure smooth day-to-day operations

Lead by example to drive performance, ensuring all departmental targets and KPIs are consistently achieved

Act as a key member of the store leadership team, contributing to strategic decisions and overall store success

Ensure resources are effectively planned and allocated to meet operational demands

Requirements:

Proven experience in a customer service or retail management role

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Ability to work in a fast-paced environment and manage multiple priorities

A proactive approach to problem-solving and continuous improvement