Customs Broker / Customer Service Coordinator

Logistics & Supply Chain | £26,000 (DOE)

Are you looking to build a long-term career in international shipping and logistics? Whether you already have some customs knowledge or you’re eager to break into the industry, this is a fantastic opportunity to join a global organisation renowned for investing in its people.

The Opportunity

Working within a fast-paced logistics environment, you’ll act as a key point of contact for customers, ensuring their requirements are handled accurately, efficiently, and in line with operational procedures. This is a role where attention to detail, communication, and customer focus are essential.

Key Responsibilities

• Build and maintain strong relationships with assigned customers, managing their logistics and customs requirements
• Ensure all customer instructions are captured and processed accurately in line with SOPs and internal procedures
• Support updates to procedures and documentation when service requirements change
• Liaise closely with internal teams, global colleagues, and external stakeholders
• Respond promptly and effectively to queries from customers, customs authorities, and internal departments
• Attend customer meetings where required and contribute to service delivery improvements

About You

• Some experience in logistics, supply chain, or customs is ideal — but not essential (full training provided)
• A genuine interest in international trade, shipping, or customs brokerage
• Strong customer service mindset with a proactive, “can-do” attitude
• Excellent attention to detail and analytical skills
• Confident using Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Highly organised with strong time management skills
• Strong communication skills, both written and verbal

Why Apply?

This business is known for its supportive, people-first culture and commitment to development. You’ll benefit from:

• A structured training programme to help you succeed in the role
• Ongoing development and progression opportunities within a global organisation
• A collaborative and innovative working environment where initiative is encouraged
• Exposure to international logistics operations and career pathways within shipping

Benefits Package

• Discretionary bonus
• Private healthcare
• Competitive pension scheme (increasing with service)
• Life assurance (4x salary)
• Income protection
• Subsidised onsite canteen
• Free parking
• 25 days holiday + bank holidays (increasing with service)