We are seeking an experienced Strategic Communications and Resident Engagement Specialist to support a high-profile, public safety project focused on tenants and local residents. This is a critical role requiring both strategic oversight and hands-on delivery during the early and most sensitive phase of the project.

About the Role

You will lead on the development and delivery of a robust, credible and responsive communications and engagement approach for a complex and sensitive programme impacting residents. Working closely with the core project team, you will ensure clear, timely and empathetic communication with tenants and stakeholders, helping to build trust and manage reputational risk.

This role is expected to include potential national media interest and will require confident handling of both proactive and reactive communications.

Key Responsibilities

• Develop and implement a strategic communications and resident engagement plan for a sensitive public safety project
• Act as a key advisor to the project team on communications, engagement and reputational risk
• Lead engagement activity with affected residents and communities, ensuring approaches are inclusive, accessible and proportionate
• Manage relationships with a wide range of stakeholders, including elected members, senior officers, partners and community representatives
• Lead media handling activity, including drafting statements, managing press enquiries and preparing reactive responses
• Produce clear, accurate and sensitive communications materials for residents and stakeholders
• Provide real-time communications advice and support during live project developments or emerging issues
• Ensure all engagement activity reflects the sensitivity and complexity of the project context

About You

We are looking for someone who can demonstrate:

• Extensive experience delivering communications and engagement on sensitive, high-impact or complex projects
• A strong track record of working directly with residents and communities in challenging or emotive circumstances
• Experience within local government or wider public sector environments
• Confidence managing complex stakeholder landscapes, including elected members and community groups
• Strong media handling skills, including proactive communications and reputational risk management (including potential national media attention)
• The ability to combine strategic thinking with hands-on delivery, including drafting materials and responding quickly to emerging issues
• Calm, credible and responsive approach under pressure

If you would like to be considered for this role, please apply today and we will be in touch.