Account Manager

Full-time, permanent opportunity

Monday to Friday working pattern

Fully on-site role

Salary: £28,000 per year

What You’ll Be Doing

• Managing a portfolio of client accounts and maintaining strong working relationships
• Acting as a primary point of contact for client queries and support
• Delivering regular account updates, reports, and performance insights
• Collaborating with internal teams to ensure client expectations and service standards are consistently achieved
• Resolving issues and queries efficiently and professionally
• Reviewing account performance and identifying areas for improvement
• Supporting client retention and contributing to wider business growth initiatives
• Keeping CRM systems and internal records accurate and up to date

Must haves

• Previous experience in account management, customer service, or client relationship roles
• Excellent communication and interpersonal skills
• Strong organisational abilities with a high level of attention to detail
• Comfortable analysing reports and working with performance data
• Good working knowledge of Microsoft Office and CRM platforms
• A professional, proactive, and customer-focused approach
• Ability to manage workload effectively within a fast-paced environment

Nice to Haves

• Experience within debt collection, credit control, or financial services environments
• Understanding of collections processes and client reporting
• A-Level qualification or equivalent

What's in it for you?

• 22 days annual leave, increasing to 25 days with service, plus bank holidays
• Company pension scheme
• Life insurance cover
• Access to wellbeing support and counselling services
• Smart-casual working environment
• Regular company social events

Interested? Send your most up-to-date CV to Olivia at i2i recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.