A well-established investment firm is seeking an exceptional Reception Manager to lead it's front-of-house function and ensure a seamless client experience at every touchpoint. As the Reception Manager, you will be the face of the firm and the driving force behind a professional, efficient and welcoming reception environment. Managing a team of two, you will oversee daily front-of-house operations while maintaining the highest standards expected within a corporate investment setting. This is a key position within the business, requiring strong leadership, discretion, and the ability to operate confidently within a fast-paced, high-performance environment.
What you’ll do:
Oversee all front-of-house operations, ensuring exceptional client service
Manage meeting room scheduling, hospitality arrangements, and visitor coordination
Liaise with senior stakeholders and executive leadership
Maintain corporate standards across reception, facilities coordination, and presentation
Oversee supplier relationships relating to front-of-house services
Lead, mentor, and develop a team of two Receptionists
Implement and enhance reception processes and service standards
Handle confidential information with professionalism and discretion
Support internal events and corporate functions as required
What you’ll need:
Proven experience in a Reception Manager or senior front-of-house role within a corporate or professional services environment
Experience managing or supervising a small team
Impeccable presentation and communication skills
Highly organised with strong attention to detail
Confident engaging with senior executives and high-net-worth clients
Proactive, solution-focused and calm under pressure
Strong working knowledge of Microsoft Office
REF: AJL159521
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