Local Authority Lettings Officer

Wembley (Office-Based)

£18.65 PAYE / £24.65 Umbrella

Immediate Start – Temporary until September (possible extension)

About the Role

We are seeking a proactive and customer-focused Lettings Officer to join a busy Local Authority team based in Wembley. This is an excellent opportunity for someone experienced in housing, lettings, or voids management to play a key role in delivering an efficient, high-quality service.

You will manage the end-to-end lettings process for void properties, ensuring homes are re-let quickly while providing excellent customer service to incoming and outgoing tenants.

Key Responsibilities

Lettings & Voids Management

• Coordinate the full lettings process from tenancy termination to new sign-up
• Arrange and conduct property viewings and tenancy sign-ups
• Ensure void properties are re-let within target timescales to maximise rental income
• Monitor and track voids progress, working with contractors and internal teams

Customer Service & Communication

• Act as the first point of contact for lettings and voids enquiries
• Provide clear advice to tenants on tenancy obligations and processes
• Handle customer enquiries, complaints, and member queries efficiently
• Deliver a proactive, professional service with timely updates

Administration & Compliance

• Maintain accurate records across housing systems
• Prepare documentation for viewings, sign-ups, and handovers
• Carry out affordability assessments and pre-tenancy checks
• Complete CORE logs and ensure compliance with local authority policies
• Ensure all compliance certificates are in place before sign-up

Stakeholder & Contractor Coordination

• Liaise with contractors, surveyors, and internal departments
• Coordinate appointments and ensure smooth delivery of void works
• Monitor contractor performance and escalate issues where required
• Support KPI monitoring and service improvement initiatives

Continuous Improvement

• Identify hard-to-let properties and contribute ideas for improvement
• Support service efficiency initiatives and organisational change
• Maintain high-quality data collection, including property information and feedback

About You

We’re looking for someone who is:

• Experienced in housing, lettings, voids, or tenancy management
• Highly organised with strong administrative and coordination skills
• A confident communicator with excellent customer service ability
• Able to manage multiple priorities in a fast-paced environment
• Proficient in maintaining accurate records and using housing systems
• Knowledgeable about local authority housing processes (desirable)

Why Apply?

• Competitive hourly rate
• Immediate start opportunity
• Potential for contract extension
• Gain experience within a respected Local Authority
• Varied role with strong stakeholder engagement

Additional Information

This role requires a strong commitment to:

• Safeguarding children and vulnerable adults
• Equality, diversity, and inclusion
• Health & safety and data protection standards

Apply now to secure an immediate start in a rewarding public sector role.