Your New Job Title: Post and Customer Operations Administrator

The Skills You'll Need: Customer Service, Administration, Post Room

Your New Salary: £15.90 p/h

Location: Central London, office based role

Job status: 2 month temporary role, potential to go longer

Start date: ASAP

Working hours: 8am – 4pm (with 30mins lunch break), or 8am – 4.30pm (with 1 hour lunch break)

Who You'll Be Working for: World renowned luxury goods business, role based five days a week in the office.

Post and Customer Operations Administrator - What You'll be Doing Each Day:

Post

• Open parcels, handle client products safely & process correctly as per procedures
• Record tracking details accurately to ensure security procedures are followed
• Report any discrepancies
• Help Post Room with collections of deliveries
• Creation of shipping labels (using SAP system – training provided)
• Securely pack C/S repairs ready for dispatch
• Handle client products safely & process correctly as per procedures
• Report any issues

Repairs

• Client account & product identification
• Recording of product condition (aesthetic defects)
• Recording of client requests
• Inform relevant departments in case of escalations or special attention
• Transfer to diagnosis team
• Match the repairs with the original paperwork
• Check where the repair must be transferred
• Push the repair through the right location, physically and in SAP

Spare Parts

• Manage the reception of the spare parts
• Match the spare parts with each repair

Post and Customer Operations Administrator - The Skills You'll Need to Succeed:

• Post Room / Customer Service / Logistics / Administrative related experience
• Attention to detail
• Reliable, efficient & organized
• Problem solving
• Client focused mentality
• ‘Can-do’ positive approach
• Good team spirit
• Computer Literate, SAP experience a benefit, Excel, Outlook, MS Office, Teams

Please follow us on Linkedin: /company/people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

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