At the heart of great property management is great service and that is where you come in.
As a Maintenance Coordinator, you’ll be the first point of contact for tenants, contractors, landlords, and internal teams regarding maintenance and repair issues across residential properties.
Day-to-day Responsibilities:
Managing inbound maintenance enquiries via phone and email
Coordinating repairs and maintenance works with contractors and suppliers
Logging, updating, and monitoring maintenance cases through to completion
Prioritising urgent maintenance issues and escalating where necessary
Liaising with tenants, landlords, and property managers professionally and efficiently
Booking inspections, repairs and contractor appointments
Following up on outstanding maintenance issues and ensuring timely resolutions
Maintaining accurate records and updating internal systems
Handling complaints calmly and professionally while finding practical solutions
Delivering exceptional customer service across all communication platforms
Working collaboratively with lettings, tenancy management, and property management teams
Experience with maintenance coordination:
Previous experience in property management, maintenance coordination, or customer service
Excellent communication skills – both written and verbal
A confident and professional telephone manner
Strong problem-solving and decision-making skills
Ability to stay calm under pressure and manage multiple priorities
High attention to detail and strong organisational skills
Ability to multitask and work to deadlines
A proactive, positive, and professional attitude
If you are interested in the above, contact Penny at GKR International on or